Payment Management
SMS Functionality
As part of the move to Smile Advantage Payments, your system now includes automated SMS messaging alongside email at no additional cost. This helps improve patient response, reduce failed payments, and streamline how your team collects and maintains cards on file, with the messaging designed to align with HIPAA requirements and run hands-off for your staff.
What changed
Section titled “What changed”Previously, Smile Advantage sent email only. With Smile Advantage Payments, membership communication now uses email plus SMS to improve visibility and response. Email is still active. SMS is an add-on, not a replacement.
Why SMS
Section titled “Why SMS”- Faster patient response
- Fewer failed payments
- Less staff follow-up
What SMS can do
Section titled “What SMS can do”Manual card request (from the patient screen)
- Send a secure text asking a patient to add or update a card.
- The message includes your practice name and patient context.
- It links to a secure payment page (processed through a Level 1 PCI Compliant service provider).
- No card information is shared over text.
Automated card-expiration texts
- The system detects expiring cards.
- The patient is automatically texted to update.
- No staff action is required.
Payment and membership alerts
- Payment failures
- Renewal reminders
- Expiration notices
Security
Section titled “Security”- Designed to align with HIPAA requirements
- Secure links
- Your practice is clearly identified in each message
What practices need to do
Section titled “What practices need to do”- Use SMS for payment-related actions.
- Let automation handle expiring cards.
- Train staff on manual card requests.
No setup is required, no email communication is removed, and there are no additional fees.