Renewing a Membership

Topic

Membership Renewals

For

Front Office Team

Read Time

~2 minutes

This guide covers renewing a membership for members with failed or missing payments.

View Expired Members

Navigate to the Members section and select Expired Members. This tab is on the right-hand side of the Manage Members screen. Select the member you want to renew.

Steps to Renew

1. Renew membership. Click the orange Renew Membership button on the left side of the member’s profile.

2. Update payment method (if needed). Click the Update Payment Method button at the top right to update the member’s payment information, then enter the new card details and select Update Payment Method.

3. Select the renewal type. Choose either Renew the Membership, which includes overdue charges, or Reset Membership, which charges only the plan amount.

   • If renewing, the overdue amount is displayed.
   • If resetting, only the membership fee is charged.

4. Add extra charges (optional). Enter any additional amount if necessary and explain the reason in the note section.

5. Charge and update the membership. Select the charge button (for example, Charge Visa) to renew the member’s status.