Renewal Reminders and Email Notifications

Topic

Renewals

For

Front Office Team

Read Time

~3 minutes

You can monitor the emails sent to patients through the Smile Advantage dashboard. Here is how.

How to view email notifications

1. Navigate to Notifications. Log in to your Smile Advantage dashboard and head to the Notifications section on the member’s dashboard.
2. Access email logs. You will find a comprehensive log of emails sent to patients about their membership renewals. This log provides transparency and lets you track communication easily.

Schedule of renewal reminders

To make sure patients are prepared for upcoming renewals or expirations, Smile Advantage sends a structured email schedule:

• 14 days before renewal or expiration: An email goes out two weeks ahead of the membership renewal or expiration date. This early reminder gives patients time to review their membership status and take any necessary action.
• Day of renewal or expiration: On the day itself, patients receive a confirmation email. This serves as a final reminder and keeps patients informed about the status of their membership.

This systematic schedule helps streamline the renewal process, minimize disruptions, and keep communication clear with your patients.

To see the specific emails a member received (payment reminders, receipts, and renewal confirmations), see Reviewing a Member’s Notification Emails.