Question 1

What is Smile Advantage?

Accepted Answer

Smile Advantage is dental membership software that helps you create, manage, and grow in-house membership plans. It handles the full lifecycle (plan creation, enrollment, payment processing, automated renewals, and member engagement) so patients get an affordable alternative to insurance and your practice generates predictable recurring revenue.

Question 2

How does pricing work?

Accepted Answer

Smile Advantage charges one low monthly fee with no per-member charges. Your software cost stays the same whether you have 50 members or 5,000. Standard processing rates apply through Smile Advantage Payments when members pay by card.

Question 3

Can I customize my membership plans?

Accepted Answer

Yes. You have full control over plan names, pricing, billing intervals (monthly, annual, or custom), benefits, and terms. Set custom billing dates and configure recurring AutoPay or one-time payment options.

Question 4

Does Smile Advantage integrate with my practice management system?

Accepted Answer

Smile Advantage integrates with Dentrix, Eaglesoft, Open Dental, and 50+ other practice management systems. Patient data syncs intelligently as needed, and membership charges can post to the PMS ledger depending on your platform.

Question 5

How does automated billing work?

Accepted Answer

Once a patient enrolls, Smile Advantage automatically processes recurring payments, retries failed charges, and detects expired cards. AutoCollect sends payment request reminders automatically. Members can also pay via Text to Pay, QR code, or the in-office terminal.

Question 6

Can I offer payment plans to patients?

Accepted Answer

Yes. You can split any payment request into scheduled installments and offer patients a flexible payment plan. Choose the number of payments and frequency, add an optional down payment, and the system handles reminders and payment processing through Smile Advantage Payments. Patients manage their plan from a secure link with no login required.

Question 7

What happens if a patient's card expires or gets replaced?

Accepted Answer

Smile Advantage detects expired cards automatically and sends update reminders to the patient via email and SMS. When a bank reissues a card with a new number or expiration date, the platform syncs the updated details automatically so memberships and payment plans continue without interruption.

Question 8

What payment methods are supported?

Accepted Answer

Smile Advantage Payments supports credit and debit cards (Visa, Mastercard, Amex, Discover), in-office terminal payments with swipe, dip, and tap, manual card entry, card-on-file billing, and cash or check tracking. Members can also pay online through Text to Pay, QR code, or direct payment links.

Question 9

Is my data and my patients' data secure?

Accepted Answer

Smile Advantage is built following HIPAA requirements to safeguard patient health information. All data is encrypted at rest and in transit, payments are processed through a PCI Level 1 Compliant service provider with tokenized card storage, and important actions are logged with a complete audit trail.

Question 10

How do I get started?

Accepted Answer

Schedule a demo with our team. We'll show you how Smile Advantage works and help you design a membership program tailored to your practice.

Question 11

Is there a contract or commitment?

Accepted Answer

We offer flexible terms with no long-term contracts required. You can upgrade, downgrade, or cancel your subscription as your needs change.

Question 12

What support do you offer?

Accepted Answer

Our support team is available to help with setup, training, and ongoing questions. We also provide resources and best practices to help you grow your membership program.

Let's connect

We're Here to Help

Contact Sales

Email Support

Call or Text Us

Submit Support Request

Locations

Frequently asked questions

Ready to join practices growing nationwide?